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Systems Coordinator - Creole Cuisine Restaurant Concepts

Department: Operations
Location: New Orleans, LA

Responsibilities:

  • Work with restaurant management software (Compeat / Restaurant 365 ). Knowledge of working in a multi-unit platform and the day to management of inventory and users.
  • Test and evaluate new systems and methods of implementation, for everyday and new-to-location devices
  • Work hand-in-hand with a restaurant leader at locations to ensure they are able to make immediate and critical decisions while using the software without having to worry about down-time and functionality
  • Assist with a systems manager, activities such as overseeing integration projects
  • Grow professionally through ongoing training, programs, and continued learning
  • Enjoy variety in your work, which includes elements of customer service and interaction, software setup, trouble shooting, and repair
  • Create support tickets and provide regular updates in issue tracking system

Qualifications:

The following skillsets are required for this position:

  • R365 and or Compeat Software experience and or knowledge.
  • Hands-on restaurant management software troubleshooting experience
  • Experience in both restaurant front & back of house systems
  • Experience with ticketing and issue tracking (FMX)
  • Solid and demonstrable experience and skill in building client and team member relationships
  • General knowledge of Microsoft Office (Word, Excel)
  • General base knowledge on Point of Sale Systems (Aloha, Posi Touch)
  • Has the ability to develop teaching material for end-users and team members who require training
  • Open availability to work during the week, plus occasional nights, and weekends

 

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